Privacy policy

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At We Are Yachting we take your privacy seriously.

Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

WHAT DATA DO WE COLLECT?

We include in this Policy, personal data processed relating to:

individuals who are making any enquiry or booking with us or through us, and individuals in respect of whom any enquiry or booking is made (such as friends, family members, and tour group members, and officers and employees of businesses and organisations booking with or through us);
individuals in respect of whom any enquiry or booking is made with us by an agent;
where you are a business or organisation, employees or individuals who are acting as representatives of that business or other organisation, and individuals connected to that business or other organisation, such as owners, partners, shareholders, and directors;
individuals whose personal data from other companies in our group (such as where you have consented to your personal data being disclosed to other group companies for marketing purposes).
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
By visiting and using our Website, you or your computer may provide personal data. This includes: information which is automatically provided by your browser to our servers; information recorded on our web servers about your interaction with our Website and pages viewed; information we capture or place on your computer or generate using cookies or other technologies on our Website; and information you input into forms and fields on our Website.

In running and maintaining the Website we may collect and process the following data about you:

information about your use of the Website including details of your visits such as pages viewed and the resources that you access, traffic data, location data, IP address, browser type, and other communication data;
information concerning you as an individual/business provided voluntarily by you, for example, when you register for information, subscribe to our email notifications, make a purchase, sign up to a service or enter a competition;
information that you provide when you communicate with us via any means or medium whatsoever;
information received from our Facebook application, Facebook comments, generic comment system, Twitter application, WordPress stats, mailing list, Google Analytics and geolocation.

We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purposes in this Policy.

We will obtain personal data about you from correspondence with you, verbally, by e-mail, whenever you complete an online form, submit any details to us, or participate in a survey of competition that we may choose to run. This includes when you register for any service or account, make an enquiry or booking, send us comments or suggestions, subscribe to any newsletter or other publication and request sales and advertising information.

We may also record telephone calls with you and collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first and last name, username or similar identifier, marital status, title, passport number or other forms of proof of identity, nationality, email, date of birth, gender, next of kin name, phone number, social networking contact details;
Contact Data includes home and billing address, email address and telephone numbers and any other correspondence, communication or messaging information;
Financial Data includes bank account and payment card details;
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us;
Technical Data includes your device details, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, any web-page you came from, cookies, page response times, download errors, pages and parts of pages you visit, usage you make of our Website, services and product you viewed, length of your visit to the Website and pages, page interaction information (including as scrolling, mouse clicks, touches) operating system and platform and other technology on the devices you use to access this Website;
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
Usage Data includes information about how you use our Website, products and services;
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

If you are an individual associated with a business or other organisation that is our customer, then your personal data may include the following information that we link to you:

business or organisation details (such as name, address, telephone numbers, payment arrangements, financial information, etc.);
your relationship with that business or organisation (such as owner, partner, director, shareholder, employee, or agent);
your contact details within that business (such as work address, work telephone and mobile numbers, work fax number, and work e-mail address).

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your religious or philosophical beliefs, sex life, sexual orientation, political opinions, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

HOW IS YOUR DATA USED?

We may use your data for the following purposes:

To carry out our obligations arising from any contracts entered into by you and us.
To provide a better service for you, whether it is Crew Placement, Crew Training, Yacht Brokerage, Yacht Charter and/or Yacht Management.
To process bookings made by you.
Internal record-keeping.
To improve our products and services.
To send you information on events, offers, news and campaigns.
To contact you for market research purposes.

The table below explains what we use (process) your personal information for and our reasons for doing so:

WHAT WE USE YOUR PERSONAL INFORMATION FOR	OUR REASONS
To provide products and services to you: – in connection with our pre-sales functions, – in connection with arranging sales; – and to provide maintenance services	For the performance of our contract with you or to take steps at your request before entering into a contract
To provide you with post-sales customer services eg. to provide you with safety information	For the performance of our contract with you To comply with our legal and regulatory obligations
Updating and enhancing customer records	For the performance of our contract with you or to take steps at your request before entering into a contract. To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party, eg making sure that we can keep in touch with our customers about existing orders and new products
To deliver relevant website content and advertisements to you (including remarketing) and measure or understand the effectiveness of the advertising we serve to you	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
Marketing our services to: – existing and former customers; – potential customers who have previously expressed an interest in our services; and – potential customers with whom we have had no previous dealings.	For our legitimate interests, ie to promote our business to existing, former and potential customers
Remarketing and targeted advertising using cookies to track individuals across different platforms which may use cookies to set preference based marketing notifications	For our legitimate interests to promote our business to existing, former and potential customers

STORING PERSONAL INFORMATION

We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to update or restrict the collection or use of your personal information as follows:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected].
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to [email protected].
If you believe that any information we are holding on you is incorrect or incomplete, please email us at [email protected]. We will promptly correct any information found to be incorrect.